To purchase products from TechshopBD, you are required to create an account on our website, www.techshopbd.com. Once your account is set up, you can place orders by logging in. Please note that we do not accept orders through email, SMS, or phone calls, and we do not offer offline sales.
Shipping Options:
Courier Service: If you chose this option, your product(s) will be delivered by our partner courier service. If you shipping address is within Dhaka city (metro), you’ll get your product(s) in 2-3 working days. Outside Dhaka city, product(s) arrives in 3-5 working days.
Express Delivery:This service ensures that you’ll receive product(s) within 24 hours of placing order and is available only in Dhaka metro. Instead of courier service, we’ll send our own delivery man to your address. The delivery charge is a little bit higher than courier service but worth the extra expense if you’re in urgent need. Moreover, if you place order before 10 am, you’ll receive products on the same day, within 12 hours in most cases.
Order Status Tracking:
You can track all of your orders from the My Account > My Orders menu. When you place your order, it will go through a series of steps during fulfillment.
1. Processing: This indicates that we've received your order.
2. Verified : The order has been successfully verified by calling you.
2. Packaging : Your order is in the process of being prepared for shipment.
3. Shipped : Your order has been moved to our shipping dock. It's ready to go!.
4. Hold : This indicates your order needs human interaction before it can be released for shipment. Orders in this status usually get cleared quickly. We will contact you if we need additional information.
4. Cancel : This indicates that your order has been canceled. Orders may be canceled due to customer requests, payment issues, or other verification concerns. If you believe your order was canceled in error, please contact our support team for assistance.
6. Complete : Indicate that we have received the order amount from the payment channel.
Cancelling an Order:
If your order is in the Processing or Verified status, you can cancel your order by calling our hotline number (09678 110 110), which is available from 9 am to 8 pm. Outside this timeframe, as we’ll be unavailable, you can leave a message on customerservice@techshopbd.com. But due to normal variations in shipping speed, your order may have already been shipped by the time we get the message. If that is the case, it will not be possible to cancel your order. To avoid any trouble, please make sure you want everything in your cart before clicking on 'Place Order'.
Note: Please be advised that when an order is canceled, the cash refund process may take between 7 to 10 business days to complete.
Need Help?
If you have any questions related to orders and shipments, feel free to contact us.
E-mail: customerservice@techshopbd.com
Hotline: 09678 110 110 (9 am – 8 pm)
